When I try to update the firmware for Wyze Battery Cam Pro, it fails.
- Confirm that your Wyze app is up to date.
- In your Wyze app, navigate to the Account tab > tap About.
- Your current app version will be listed beneath the Wyze logo.
- Compare your app version to the latest app version listed on our Release Notes & Firmware page.
- If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
- Make sure the battery pack is fully charged.
- If the battery pack is fully charged, both status lights should be solid green.
- Note: The battery level must be above 20% in order to do a firmware update. If the battery level is too low, you will receive a pop-up to charge the camera.
- If there is a microSD card inserted, remove it and attempt the firmware update again.
- Ensure that Wyze Battery Cam Pro has a good signal strength.
- You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.
- If it has 2 bars or less, try moving the camera closer to the router.
- Make sure the camera, phone/tablet, and router are close together during the update (within 6-10 feet).
- Reboot the router.
- Power cycle Wyze Battery Cam Pro.
- Remove the battery pack completely for 10 seconds, then place it back into the camera, ensuring it is seated firmly.
- Factory reset Wyze Battery Cam Pro.
- Remove any microSD card inserted into the camera.
- With the camera powered on, press and hold the setup button on the bottom of the camera for 10 seconds until the status light turns solid yellow.
- To access the setup button, you will need to open the camera's battery compartment.
- Once the status light starts flashing yellow and blue, set up the camera like new.