Articles in this section

My Wyze Video Doorbell v2 has poor audio quality.

Problem

You get poor audio quality when speaking through your Wyze Video Doorbell v2 or in recorded events.

Troubleshooting

  1. Confirm that your Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo. 
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
  2. If possible, check that your Wyze Video Doorbell v2’s firmware is up to date.
    1. You can check this by going to the Account tab > Firmware Update.
    2. If there is an update available for the doorbell, please move forward with updating it.
  3. Ensure there is nothing impairing the doorbell’s microphone or speaker.
    1. Remove any plastic film/cover on the microphone or speaker.
    2. Gently blow on or wipe the microphone or speaker with a soft cloth to remove any dust or debris.
  4. Verify that audio is enabled in the doorbell’s live stream. 
    1. Navigate to the doorbell’s live stream.
    2. Tap the live stream then tap the speaker icon to toggle the sound off/on.
  5. Ensure Record Sound is enabled.
    1. Navigate to the doorbell’s settings > Advanced Settings.
    2. Toggle on Record Sound
    3. When viewing recordings, ensure the video sound is not muted.
  6. Ensure that Wyze Video Doorbell v2 has a good signal strength.
    1. You can check this in the Wyze app by going to the doorbell’s settings > Device Info > Signal Strength.
    2. If it has 2 bars or less, try moving the router closer to the doorbell.
  7. If poor audio when using the 2-way audio feature, adjust the live stream resolution to 360p.
  8. Force close the Wyze app.
  9. Increase the volume on your phone/tablet.
  10. Test the audio on a different phone/tablet or try switching to mobile data, if possible.
  11. Restart Wyze Video Doorbell v2.
    1. Navigate to the doorbell’s settings > Restart Camera > tap Restart.
  12. Power cycle Wyze Video Doorbell v2.
    1. Flip the breaker switch that is powering the doorbell to the off position, wait 10 full seconds, then flip the breaker switch back to the on position.
  13. Factory reset Wyze Video Doorbell v2.
    1. Remove any microSD card inserted into the doorbell.
    2. To remove the doorbell, press the doorbell in and slide it up before pulling away from the wall plate.
    3. With the doorbell powered on, press and hold the setup button on the back of the doorbell for 15 seconds until the status light turns solid orange, then release the setup button.
    4. Once the status light begins flashing orange, set up the doorbell like new.
Was this article helpful?
0 out of 0 found this helpful