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My Wyze Video Doorbell v2 has poor image quality.

Problem

Your Wyze Video Doorbell v2's Live stream is discolored, there is a purple or pink tint to the picture, there are lines in the image, or you are experiencing generally poor image quality.

Troubleshooting

  1. Confirm that your Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo. 
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
  2. If possible, check that your Wyze Video Doorbell v2’s firmware is up to date.
    1. You can check this by going to the Account tab > Firmware Update.
    2. If there is an update available for the doorbell, please move forward with updating it.
  3. Ensure there is nothing impairing the doorbell’s lens.
    1. Remove any plastic film/cover on the lens.
    2. Gently wipe the lens with a soft cloth to remove any dust or debris.
    3. If there is a third-party cover on the device, please remove it.
  4. Cycle through Night Vision Mode. 
    1. Navigate to the doorbell’s live stream, then tap the live stream then tap the moon icon.
    2. Cycle through Auto, On, and Off.
  5. Restart Wyze Video Doorbell v2.
    1. Navigate to the doorbell’s settings > Restart Camera > tap Restart.
  6. Power cycle Wyze Video Doorbell v2.
    1. Flip the breaker switch that is powering the doorbell to the off position, wait 10 full seconds, then flip the breaker switch back to the on position.
  7. Factory reset Wyze Video Doorbell v2.
    1. Remove any microSD card inserted into the doorbell.
    2. To remove the doorbell, press the doorbell in and slide it up before pulling away from the wall plate.
    3. With the doorbell powered on, press and hold the setup button on the back of the doorbell for 15 seconds until the status light turns solid orange, then release the setup button.
    4. Once the status light begins flashing orange, set up the doorbell like new.
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