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I can’t enable direct lock/unlock on my Wyze Video Doorbell v2.

Olivia
Updated

Problem

You are unable to add your Wyze Lock to Wyze Video Doorbell v2 for the direct lock/unlock feature.

Troubleshooting

  1. Confirm that your Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo. 
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
  2. Verify which type of Wyze Lock you have.
    • Wyze Lock Bolt is not compatible with Wyze Video Doorbell v2.
  3. Check that your Wyze Video Doorbell v2 and Wyze Lock’s firmware are up to date.
    1. You can check this by going to the Account tab > Firmware Update.
    2. If there is an update available for the doorbell or lock, please move forward with updating them.
  4. Ensure Wyze Lock is connected and is able to be locked and unlocked normally through the Wyze app. 
  5. Verify that Wyze Lock is not connected to other Wyze Video Doorbells.
    • Wyze Lock can only be connected to one doorbell at a time.
  6. If you have your Wyze Lock connected to another doorbell, please disconnect it from the previous doorbell before attempting to connect it to Wyze Video Doorbell v2.
  7. Restart Wyze Video Doorbell v2.
    1. Navigate to the doorbell’s settings > Restart Camera > tap Restart.

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