My Wyze Video Doorbell is not recording Events.

Problem

Your Wyze Video Doorbell is not recording Events when motion is detected.

Troubleshooting

1. Confirm that your Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. Check that your Wyze Video Doorbell’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the doorbell, please move forward with updating it.
3. Ensure the doorbell is set to record motion.
   1. Navigate to the doorbell’s settings > Event Recording > enable Motion Detection.
   2. Note: Once recordings for standard motion are being generated, you can select the desired AI recordings by tapping Smart Detections and selecting the desired options.
4. Confirm there are no event recording schedules.
   1. Navigate to the doorbell’s settings > Event Recording > Schedule > All Day should be toggled on.
5. Turn the detection sensitivity to 100. 
   1. Navigate to the doorbell’s settings > Detection Zone.
   2. If you begin to receive too many notifications, you can lower the sensitivity by 5-10 notches at a time until you receive the desired amount of Events/notifications.
6. Verify that there are no Automations set up that could be causing interference. 
   1. Navigate to the Home tab of the Wyze app, then tap Automations.
   2. Note: We recommend deleting any Automations and then adding them back one by one while testing.
7. Factory reset the doorbell. 
   1. Press in on the doorbell while also pushing it up to remove it from the backplate. This exposes the back wiring and setup button.
   2. Press and hold the setup button until the status light turns solid yellow.
   3. Once the light turns solid yellow, release the setup button and wait for the light to begin flashing again.
   4. From there, set the doorbell up again as if it were a new device
8. Verify if other devices can access the Internet using the same Wi-Fi.
   1. If yes, proceed to the next step.
   2. If not, reboot the router.
9. Check the signal strength.
   1. If it is lower than 3 bars, you may need to move your router closer to the doorbell.
10. Power cycle the doorbell.
    1. Flip the breaker switch that is powering the doorbell to the “off” position, wait 10 full seconds, and flip the breaker switch back to the “on” position.