I hear "QR code incorrect" during doorbell setup.

Problem

When setting up your Wyze Video Doorbell, you hear "QR code incorrect" when the QR code scans. 

Troubleshooting

1. Confirm that your Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. Make sure your phone/tablet being used for setup is connected to a 2.4 GHz Wi-Fi network.
3. Verify that you are scanning correct QR code.
   • Note: The QR code will display on your phone screen during the setup process. It is not located on the camera or its packaging.
4. Ensure sure you’ve removed the plastic film from the lens of the camera.
5. Confirm that nothing is obstructing the QR code on the screen (cracked screen or dirt).
6. Make sure that the QR code is displayed in full. Scroll up/down on your mobile device if necessary.
7. Make sure there is no glare on the screen while you are attempting to scan the QR code.
8. Gently clean the lens of the camera using a microfiber or soft cloth.
9. Hold your phone's screen steady in front of your doorbell, then move or adjust the distance slowly. Hold still at the new distance for 5 seconds to give your doorbell time to focus at the new distance.
10. Try holding the QR code upside down for the doorbell to scan.
11. Reset your doorbell and try again.
    1. With the doorbell connected to power, single-press the Reset button on the back of the device. No need to press and hold.
12. If possible, try using a different device to scan the QR code.