Wyze Doorbell offline but Live Stream works

Make sure you have the latest app version

Check for the latest version of the Wyze app using the process outlined here.

Power Cycle the doorbell

To power cycle your Wyze Wired Doorbell, flip the breaker power the Doorbell to its “Off” position, wait 10 full seconds, then flip the breaker switch back to the “On” position.

Power Cycle your network

Unplug your router for 10 full seconds, then plug it back in. This will reboot the network and clear up any potential channel congestion that may be causing trouble for the doorbell.

Fix Wifi Issues with our Self-Service app

Diagnose and troubleshoot Wifi using our self service app, RouteThis Helps. To find out more about the app and fix problems problems with network connectivity, setup, and video quality, please click here.

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