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How to submit a Wyze Band log

Log files help our engineers track issues and make Wyze devices better. Follow these steps to submit a log.

  1. In the Wyze app, tap on your Wyze Band > the 3 dots ... > Report an Issue.
  2. Select your issue category.
  3. Fill out the form.
  4. Make sure you select Send log files so that it sends the logs with your submission.
  5. Tap the Submit button when you are ready to submit the report.
Note: Support agents do not have access to your log submissions, and are unable to view or use your logs during the troubleshooting process.
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