Log files help our engineers track issues and make Wyze devices better. Follow these steps to submit a log.
- In the Wyze app, tap on your Wyze Band > the 3 dots ... > Report an Issue.
- Select your issue category.
- Fill out the form.
- Make sure you select Send log files so that it sends the logs with your submission.
- Tap the Submit button when you are ready to submit the report.
Note: Support agents do not have access to your log submissions, and are unable to view or use your logs during the troubleshooting process.