Wyze Robot Vacuum Connectivity Troubleshooting

Problem

Your Wyze Robot Vacuum shows offline in the Wyze app, loads slowly, or disconnects frequently.

Troubleshooting

1. Confirm your Wyze app is up to date.

   1. In your Wyze app, navigate to the Account tab > tap About.

   2. Your current app version will be listed beneath the Wyze logo.

   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.

   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2. Check that your Wyze Robot Vacuum's firmware is up to date.

   1. You can check this by going to the Account tab > Firmware Update.

   2. If there is an update available for the vacuum, please move forward with updating it.

3. Verify that Location Permissions are enabled for the Wyze app in your phone/tablet settings.

   1. Make sure that it is set to Always or While Using the App.

   2. For iOS users, make sure that Precise Location is turned on.

4. Check if the battery has drained.

   1. If so, try charging your Wyze Robot Vacuum to 100% and try again.

5. Power cycle Wyze Robot Vacuum.

   1. Disconnect the vacuum from the charging station, then press and hold the power button to turn the vacuum off. The vacuum will say, “Turning off”.

   2. Wait 30 seconds, then reconnect the vacuum to the charging station to reboot the vacuum.

   3. Turn the vacuum back on and try again.

6. Try moving the charging station closer to the router.

7. Reboot the router.

8. Factory reset Wyze Robot Vacuum.

   1. Press and hold the home button for 5 seconds. You should hear a “factory reset will begin” voice prompt.

   2. Release and then hold the home button again for 5 seconds. You should then hear a “factory reset was successful” voice prompt.

   3. Set up your Wyze Robot Vacuum like new.