My vacuum says the sensor is blocked.


Wyze Robot Vacuum gives an error that the LIDAR sensor is blocked, it has timed out, or that the collision sensor is blocked.

Troubleshooting Tip: 

Make sure all packaging, plastic and tape have been removed from the vacuum, which could lift the vacuum or get caught up in the wheels or brushes.

If the issue continues, and your vacuum continues to show the same error, reach out to our support team for additional help.

Have more questions? Submit a request
Still need help?
Contact Us