Incomplete Mapping Troubleshooting

Presents as: Your Wyze Robot Vacuum skips rooms when in use, the map is incomplete in the app.

Troubleshooting:

  1. If you are using an Android device: 
    • Make sure your Wyze app is updated to version 2.16+.
  2. If you are using an iOS device: 
    • Make sure your Wyze app is updated to 2.16.48+.  
  3. Try logging out of the Wyze app, and then log back in.
  4. Force close the Wyze app.
  5. Try Resetting the Vacuums map:
    1. In the Wyze app, tap on your Wyze Robot Vacuum.
    2. Tap the Settings gear in the top right corner.
    3. Tap Reset Map, then tap Reset in the pop up.
    4. Once complete, suggest completing a "Clean" with the vacuum starting at the charging station and returning to the charging station with no interruptions during the clean.
  6. Factory reset the WRV and set it up as a new device. 
    1. Press and hold the home button for 5 seconds. 
    2. The customer will hear “factory reset will begin.”
    3. Release and hold the home button again for 5 seconds.
    4. The customer will hear “Factory reset was successful.”
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