Articles in this section

How can I configure the wires manually? They weren't detected during setup.


While going through the guided setup for Wyze Thermostat, the wires weren't automatically detected. You want to configure the wires manually instead.


The wire detection feature may not work well for some HVAC systems if they do not provide feedback signals during setup.

If you are certain that the wires are firmly inserted into the correct terminals, you can skip the wire detection procedure by clicking Try again in the Wyze app twice. The app will allow you to continue with testing the system.

Contact Us

  • Service Status

    Check if there are any ongoing issues on & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.