Presents: You have set up your Wyze thermostat, but it will not connect to your WiFi network; sees a “connection failed” error during setup.
Troubleshooting:
- Make sure your app is up to date.
- Navigate to the Account tab.
- Tap About at the bottom.
- The app version is listed under the Wyze logo.
- You’ll want to compare your current version to what we have listed, here.
- If your app is not up to date, please navigate to your app store, search for the Wyze app, and update your app. Then try to connect to the network again.
- Make sure your phone or tablet device is connected to a 2.4 GHz WiFi network.
- Wyze devices are not compatible with 5 GHz WiFi networks.
- Try rebooting your router.
- Perform a factory reset, and then try again.
- To factory reset, press and hold the control wheel for 10 seconds.
- Turn your phone off and turn it back on.