Articles in this section

System Test shows "Not Tested" in my results.


You've used the System Test feature, and the system returns "Not Tested" (shown blow) even when given a "Yes" response.


This issue is not a cause for concern, and can be ignored. It's a result of a  communication delay between your Wyze Thermostat and the Wyze app.

Contact Us

  • Service Status

    Check if there are any ongoing issues on & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.