Articles in this section

My Wyze Plug Outdoor turns on and off by itself.

Problem

Your Wyze Plug Outdoor turns on and off unexpectedly, without you turning it on yourself.

Troubleshooting

  1. Check your Automations, like schedules, and triggers.
    • If you have any Automations enabled, they could be set to turn your plug on and off automatically. This could be during specific times (Schedules) or if triggered by other devices. 
    • In the Wyze app, tap on your Wyze Plug Outdoor > Settings > Automations.
  2. Check with your Shared users, who can control your plugs in the Wyze app. 

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.