My Wyze Plug Outdoor turns on and off by itself.

Brenda

Updated July 23, 2024 17:50

Problem

Your Wyze Plug Outdoor turns on and off unexpectedly, without you turning it on yourself.

Confirm that your Wyze app is up to date.
1. In your Wyze app, navigate to the Account tab > tap About.
2. Your current app version will be listed beneath the Wyze logo.
3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
If possible, check that your Wyze Plug Outdoor’s firmware is up to date.
1. You can check this by going to the Account tab > Firmware Update.
2. If there is an update available for the plug, please move forward with updating it.
3. Note: You must be connected to BluetoothⓇ for the firmware to update.
Verify that there are no Automations set up that could be causing interference.
1. Navigate to the Home tab of the Wyze app, tap Automations.
2. Note: We recommend deleting any Automations and then adding them back one by one while testing.
Check that no shared users are turning the plug off/on.
Power cycle the plug.
1. Remove the plug from its power source then plug it back in.
Factory reset the plug and set it up as a new device.
1. To factory reset, press and hold one of the power buttons for 10 seconds.