Wyze Plug Outdoor Connectivity Troubleshooting

Problem

Your Wyze Plug Outdoor shows offline in the Wyze app, has trouble connecting, or disconnects frequently.

Troubleshooting

1. Confirm your Wyze app is up to date.

   1. In your Wyze app, navigate to the Account tab > tap About.

   2. Your current app version will be listed beneath the Wyze logo.

   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.

   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2. Check the Bluetooth® connection.

   1. In the phone’s settings, toggle Bluetooth® off and then back on.

   2. Ensure the plug and phone are within Bluetooth® range of each other.

      • This distance varies by device but is generally about 30 feet.

   3. If there are other devices connected to the phone via Bluetooth® or other apps currently using Bluetooth® that may be causing interference, unpair the devices or close the apps.

3. Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.

   1. Make sure that it is set to Always or While Using the App.

   2. For iOS users, make sure that Precise Location is turned on.

4. If possible, check that your Wyze Plug Outdoor's firmware is up to date.

   1. You can check this by going to the Account tab > Firmware Update.

   2. If there is an update available for the plug, please move forward with updating it.

5. Confirm that your plug is connected to a 2.4 GHz Wi-Fi network and that the network is functioning normally.

6. Ensure that the outlet where the plug is inserted is receiving power.

   1. If the outlet is powered by a switch, ensure the switch is turned on.

   2. Note: We recommend inserting the plug directly into an outlet.

7. Try moving the plug closer to the router.

8. Force close the Wyze app.

9. Reboot your Wi-Fi router.

10. Power cycle your Wyze Plug Outdoor.

    1. Unplug it from the outlet for 5 seconds, and then plug it back in.

11. Factory reset your Wyze Plug Outdoor.

    1. Press and hold one of the power buttons on the top of the plug until the status light begins to flash blue.

    2. Once the status light begins to flash blue, set up the plug like new in the Wyze app.