- Log out of the Wyze app, then log back in.
- Return to your Events, then try to load the video again.
If you continue to have the issue, please send us a log to help us investigate the issue.
To submit a log:
- In the Wyze app, tap on your Wyze Video Doorbell.
- Tap the Settings gear on the top right.
- Tap Wyze Support > Submit a Log > Event Video.
- Fill out the form.
- Make sure you select Send log files so that it sends the logs with the request.
- Tap the Submit button when you are ready to submit the report.
Please note that all logs go directly to our developers that are working on a fix. You will not receive a direct response from our agents after your log submission.