I hear "QR code incorrect" during doorbell setup.

Problem

When setting up your Wyze Video Doorbell, you hear "QR code incorrect" when the QR code scans. 

Basic Troubleshooting:

  • Check for a firmware update.
    • In the Wyze app, tap on your Wyze Video Doorbell.
    • Tap on the Settings gear, then Device Information.
    • Tap Firmware Version. Tap Update if you have the option.
  • Restart your doorbell and try again.
    • In the Wyze app, tap on your Wyze Video Doorbell.
    • Tap on the Settings gear, then Restart Device.
  • Reset your doorbell and try again.
    • With the doorbell connected to power, single-press the Reset button on the back of the device. No need to press and hold.

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If Wyze Video Doorbell still does not scan the QR code, or says "QR code incorrect," please contact our support team. Share your log ID (steps below) and the MAC address on the back of the doorbell in your request.

To submit a log for Wyze Video Doorbell:

  1. In the Wyze app, tap on your Wyze Video Doorbell.
  2. Tap on the Settings gear.
  3. Tap Wyze Support > Submit a Log.
  4. Tap Setup.
  5. Add details to your log, then tap Submit.
  6. On the last screen, find your Log ID and save it.
    • This is important. The Log ID comes in handy for our support team and engineers to locate your device's specific logs when troubleshooting.
  7. Contact our support team with your Log ID and the MAC address on the back of the doorbell. 
Have more questions? Submit a request