Wyze Window Cam MicroSD Card Troubleshooting

Problem

You cannot view microSD card recordings, or record to the microSD card, or the camera does not detect the microSD card.   

Troubleshooting

1. Confirm that the Wyze app is up to date. 
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed under our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. If possible, check that Wyze Window Cam’s firmware is up to date.   
   1. You can check this by going to the Account tab > Firmware Update.  
   2. If there is an update available for either device, please move forward with updating them.
3. Verify that the microSD card is compatible with the camera.   
   • Wyze Window Cam is compatible with microSD cards up to 32 GB in FAT32 format, and microSD cards up to 512 GB in exFAT format.   
4. Verify that the microSD card is properly inserted into the device.    
   1. Remove the microSD card and then reinsert it into the camera.     
   2. Wait for about 5 seconds until there is a "ding ding" sound.     
   3. If no sound is heard, reinsert the microSD card or, if possible, insert a different microSD card into the camera.    
5. Check that the selected playback time is correct.    
   1. In the Wyze app, navigate to the camera’s live stream > SD Card.    
   2. In the timeline, scroll up or down to select the desired footage date.   
6. Ensure that the MicroSD Card settings are correct.    
   1. Navigate to the camera's settings > MicroSD Card.    
   2. Enable Record to MicroSD Card and select Continuous.    
   3. Note: Once continuous recording is determined to be functioning as expected, you can switch to Events Only. If Events Only is experiencing issues after following the rest of the troubleshooting, refer to My Wyze Window Cam is missing or not recording Events.
7. Format the microSD card.    
   • To format the microSD card through the Wyze app:    
     1. Navigate to the MicroSD Card settings.  
     2. Next to Camera MicroSD Card, tap Format > Format.    
     3. Wait for about 30 minutes to check if there is any footage.    
   • To format the microSD card through a computer, refer to How to Format your microSD card.  
8. Power cycle Wyze Window Cam.   
   1. Unplug the camera from its power source for 5-10 seconds, then plug it back in.   
9. Factory reset the camera and then set it up as new.    
   1. Remove any microSD card that is inserted into the camera.   
   2. With the camera powered on, press and hold the setup button on the bottom of the camera for 10 seconds until the status light on the front of the camera turns solid red.   
   3. Once the status light starts flashing red, set up the camera as new.