Problem
Your Wyze Window Cam won’t adhere to the hook-and-loop mount or keeps falling off of the mount.
Troubleshooting
- Check if the mounting sticker is securely attached to the window.
- If not, remove the current mounting sticker, clean the designated installation area, and install the backup mounting sticker.
- Note: The included mounting stickers are considered one-time use. Ensure it is positioned in the final location before installing it.
- The hook-and-loop mount may lose its effectiveness due to trapped dirt or lint. Clean the fibers on both the mounting sticker and the front of the camera with a stiff brush, tweezers, or a fine-tooth comb.
- Check the surface of the mounting sticker to check if the hooks are significantly worn.
- If so, remove the current mounting sticker, clean the designated installation area, and install the backup mounting sticker.
- Make sure that the camera’s power cable is hanging naturally and is not pulled tight or in a way that would impact its secure placement on the mounting sticker.