Wyze Window Cam Setup Troubleshooting

Problem

You are unable to set up your Wyze Window Cam.

Troubleshooting

1. Confirm that the Wyze app is up to date. 
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed under our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. Check that the camera’s status light is flashing red and that there is a “ready to connect” voice prompt after pressing the setup button.  
   • The status light for Wyze Window Cam is on the front of the camera.  
3. Ensure that Bluetooth® is enabled for the Wyze app in the phone/tablet settings.    
   1. Toggle Bluetooth® off/on.    
4. Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.    
   1. Make sure that it is set to Always or While Using the App.    
   2. For iOS users, make sure that Precise Location is turned on.   
5. If possible, temporarily disable any VPNs on your mobile device or Wi-Fi router.  
6. Ensure that the phone/tablet is connected to the same Wi-Fi network that is being entered at the Select your network step, that the SSID (Wi-Fi name) is being entered correctly, and that the network is functioning normally.  
   • Wyze Window Cam is only compatible with 2.4 GHz Wi-Fi networks.  
   • The SSID is case-sensitive, and there should be no space before or after the SSID.  
   • The SSID should automatically populate if the phone/tablet is connected to Wi-Fi. If it does not auto-populate, it can indicate that the phone/tablet that is being used for setup is not connected to Wi-Fi.  
7. Check that the Wi-Fi password is entered correctly.   
   1. Tap on the eye icon to view the password entered.   
8. Make sure the camera and phone/tablet are close to the router (within 6-10 feet) during the setup process.   
9. Forget the Wi-Fi network and rejoin the network on the phone/tablet, then try setting up the camera again.   
10. Reboot the Wi-Fi router.  
11. Power cycle Wyze Window Cam.   
    1. Unplug the camera from its power source for 5-10 seconds, then plug it back in.   
12. Factory reset the camera and then set it up as new.    
    1. Remove any microSD card that is inserted into the camera. 
    2. With the camera powered on, press and hold the setup button on the bottom of the camera for 10 seconds until the status light on the front of the camera turns solid red.   
    3. Once the status light starts flashing red, set up the camera as new.