Problem
Wyze Floor Lamp's bulb doesn't set up in the Wyze app.
Troubleshooting
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Try to set up your Wyze Floor Lamp again.
- Toggle the cord switch to turn on the light.
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Install one AAA battery in the remote and pop out the side button. When the status LED light blinks yellow, it is ready to set up.
- Note: Please start the setup process within 15 minutes.
- Press the center button to pair when the bulb flashes.
- Push the side button back in when the setup is complete.
- Make sure your Bluetooth is turned on. Turn it off and turn it back on.
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Send an app log before factory resetting the floor lamp and remote.
- Before performing this step, send in an app log and take note of the app log ID.
- In the Wyze app, tap on your Wyze Floor Lamp.
- Tap the settings icon > Wyze Support > Submit a log.
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Factory reset Wyze Floor Lamp:
- Toggle the power switch on the cord 5 times.
- The light will pulse briefly when the lamp is successfully reset.
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Factory reset the BluetoothⓇ remote:
- On the back of the remote, open the battery cover.
- With the battery still installed, press and hold the reset button for at least 3 seconds.
- The status LED will flash, then steady when it has been successfully reset.