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My Wyze Robot Firmware Won’t Update.
Presents as: You see an error message when trying to update your Wyze Robot Vacuum; WRV is unable to complete its firmware update.
- Ensure your Wyze Robot Vacuum is connected to the charging station when attempting to update the firmware.
- If you are using an Android device:
If you are using an iOS device:
- Make sure your Wyze app is updated to version 2.16+.
Try logging out of the Wyze app, and then log back in.
Force close the Wyze app.
Factory reset the WRV
- Make sure your Wyze app is updated to 2.16.48+.
- Press and hold the home button for 5 seconds.
- The customer will hear “factory reset will begin.”
- Release and hold the home button again for 5 seconds.
- The customer will hear “Factory reset was successful.”
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