Poor Audio Quality

Presents as:

Static or distorted audio when trying to use the Wyze buds pro.



  1. Confirm the Wyze app is up to date.

  2. Confirm the Wyze Buds Pro Firmware is up to date.

  3. Make sure the phone/device's Bluetooth is turned on.

    • Try disconnecting the Bluetooth, and reconnecting.

  4. Move closer to the Bluetooth device.

  5. Make sure the Buds Pro is charged. 

    • Wired Charging: recommended charge time is at least 2 hours. 

    • Charging times using a wireless charging pad will differ depending on the pad used, but the charge time should not vary too much. 

  6. Try a factory reset, and set the Wyze Buds Pro back up in the app.

    • With the Buds in the case, Press and Hold the button for 20 seconds.

  7. Submit a log:

    • In the Wyze app, tap Account > Wyze Support > Submit a log

    • Select the product family.

    • Fill the form accordingly.

    • Confirm send log files is checked off

    • Tap submit

Have more questions? Submit a request
Still need help?
Contact Us