Audio is distorted /cutting in and out

Presents as::

When using the Wyze Buds Pro the audio keeps cutting in and out

 

Troubleshooting

 

  1. Confirm the Wyze app is up to date.

  2. Confirm the Wyze Buds Pro Firmware is up to date.

  3. Make sure the phone/device Bluetooth is turned on.

    • Try turning the bluetooth off, and then turning it back on.

  4. Confirm the Buds Pro is near the Bluetooth device.

  5. Make sure the Buds Pro is charged. 

    • Wired Charging: recommended charge time is at least 2 hours. 

    • Charging times using a wireless charging pad will differ depending on the pad used, but the charge time should not vary too much. 

    • Try a 15-minute quick charge, then reconnect to Bluetooth and try again.

  6. Try a factory reset, and set them back up in the Wyze app.

    • With the Buds in the case, Press and Hold the button for 20 seconds.

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