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My Wyze Buds are not charging.

Problem

Your Wyze Buds are in their charging case, and the case is connected to the charging cable, but it's not charging. The light on the case isn't turning on.

Troubleshooting

  1. Make sure that your Wyze app is up to date.

  2. Confirm that your Wyze Buds firmware is up to date

  3. Plug the charger into a different power outlet.

  4. Try using a different charging cable.

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