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Wyze Leak Sensor & Leak Sensor Probe Setup Troubleshooting

  1. Make sure you are following the steps in the setup guide, here.
    1. During setup, ensure that the leak sensor blinks 3 times. If it only blinks twice, then the battery is not fully inserted. Remove the battery, press it back firmly into place, then screw the battery cover on tightly. Then try to set it up again. 
  2. Make sure your Wyze app firmware is up to date.
    • Navigate to the Account tab > tap About.
    • The app version will be listed beneath the Wyze Logo.
    • You can compare your app version to the most up-to-date version listed on our Release Notes and Firmware Page.
  3. Make sure your sense hub is online.
    • If your sense hub is offline, please refer to troubleshooting steps here.  
  4. Ensure the device you’re using to connect the sensor is connected to a 2.4 GHz Wi-Fi network.
    • Wyze products are not compatible on 5 GHz Wi-Fi networks. 
  5. Try rebooting your Wi-Fi router.
  6. Perform a factory reset and attempt setting up again.
    • To perform a factory reset press and hold the button on the side of the sensor for 10 seconds. 

Note: For the leak sensor probe, you can also try unplugging it for about 30 seconds and then plug it back in. 

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