Wyze Scale BodyScan Integrations Troubleshooting

Updated June 22, 2026 07:00

Problem

Wyze Scale BodyScan is not syncing with third-party integrations.

Confirm that your Wyze app is up to date.
1. In your Wyze app, navigate to the Account tab > tap About.
2. Your current app version will be listed beneath the Wyze logo.
3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
If possible, check that your Wyze Scale BodyScan’s firmware is up to date.
1. You can check this by going to the Account tab > Firmware Update.
2. If there is an update available for the scale, please move forward with updating it.
Verify that the third-party app is compatible with Wyze Scale Ultra BodyScan.
- Android - Wyze Scale BodyScan is compatible with Fitbit and Health Connect.
- iOS - Wyze Scale BodyScan is compatible with Fitbit and Health.
Ensure the desired third-party app is functioning normally.
Delete any integrations and set them up again.
1. In the Wyze app, go to Wyze Scale BodyScan’s settings.
2. Tap Authorize 3rd Party Apps.
3. Select the integration, then tap Unauthorize.
4. Re-enable the integration.
Take another measurement and check if the data was added to the integration.

Check if there are any ongoing issues on wyze.com & the Wyze app.

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