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My device won’t connect to my router’s WPA3 network.

Problem

A device will not connect to a WPA3 Wi-Fi network emitted by Wyze Mesh Router.

Troubleshooting

  1. Check that your Wyze app is up to date.
    • Go to the Account tab > tap About.
    • The app version will be listed beneath the Wyze logo.
    • You can compare your app version to the most up-to-date version listed on ourRelease Notes and Firmware Page.
  2. Check that your Wyze Mesh Router’s firmware is up to date. 
    • You can check this by going to the Account tab > Firmware Update. If there is an update available for the router, please move forward with updating it.
  3. Verify WPA3 is enabled in the Wyze Mesh Router’s settings.
    • In the Wyze app, go to the router’s settings > Advanced Settings > WPA3 > WPA3 should be toggled on. 
  4. Check that the device trying to connect supports WPA3. 
    • Note: While Wyze Mesh Router supports WPA3, not all devices support WPA3.
  5. If the device compatibility with WPA3 is confirmed and only select devices are unable to connect to the router’s WPA3 network, please reach out to the device manufacturer.
  6. If the device compatibility with WPA3 is confirmed and all devices are unable to connect to the router’s WPA3 network, please proceed to step 7.
  7. Power cycle the root Wyze Mesh Router. 
    • Unplug the device for 30 seconds to 1 minute, then plug it back in.
  8. Factory reset the root Wyze Mesh Router using the pinhole method.
    • Note: If the root router is reset, all satellite routers will also need to be reset.
    • Insert a paper clip or similar into the reset pinhole for 15 seconds. Wyze Mesh Router's status light will begin rapidly flashing orange to indicate the factory reset has begun and once the reset is complete, it will flash white to indicate that it has been reset and is ready for setup. Set up like new in the Wyze app.
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