My devices aren’t connecting after setting up Wyze Mesh Router.

Problem

After the initial setup of Wyze Mesh Router, some devices connect to the Internet but some do not.

Troubleshooting

1. Check that your Wyze app is up to date.
   • Go to the Account tab > tap About.
   • The app version will be listed beneath the Wyze logo.
   • You can compare your app version to the most up-to-date version listed on ourRelease Notes and Firmware Page.
2. Check that your Wyze Mesh Router’s firmware is up to date. 
   • You can check this by going to the Account tab > Firmware Update. If there is an update available for the router, please move forward with updating it.
3. Confirm the devices are connected to the new SSID. 
   • If you are using the same SSID and Wi-Fi password for the Wyze Mesh Router that were used for the previous router, any devices with those credentials stored should automatically reconnect.
   • If you are using a new SSID and/or Wi-Fi password, make sure any devices attempting to reconnect are using these new credentials.
4. Check if the impacted device supports WPA/WPA2 and/or WPA3. 
   • WEP is no longer supported in the industry.
   • If you’re unsure, we recommend checking with the device manufacturer.
5. Ensure all cables for the modem and root Wyze Mesh Router are securely connected.
6. Move any devices experiencing issues closer to the root Wyze Mesh Router (within 10 feet).
7. Power cycle any impacted device(s).
8. Reset the network settings of any devices that still fail to connect and attempt to connect to the Wyze Mesh Router’s new Wi-Fi credentials again.
   • If only select devices are still unable to reconnect, please reach out to the device manufacturer.
   • If all devices are still unable to reconnect, please proceed to step 9.
9. Power cycle the root Wyze Mesh Router. 
   • Unplug the device for 30 seconds to 1 minute, then plug it back in.
10. Factory reset the root Wyze Mesh Router using the pinhole method.
    • Note: If the root router is reset, all satellite routers will also need to be reset.
    • Insert a paper clip or similar into the reset pinhole for 15 seconds. Wyze Mesh Router's status light will begin rapidly flashing orange to indicate the factory reset has begun and once the reset is complete, it will flash white to indicate that it has been reset and is ready for setup. Set up like new in the Wyze app.

11. Factory reset the root Wyze Mesh Router using the pinhole method.

    • Note: If the root router is reset, all satellite routers will also need to be reset.

    • Insert a paper clip or similar into the reset pinhole for 15 seconds.

      • For Wyze Mesh Router: The status light will begin rapidly flashing orange to indicate the factory reset has begun and once the reset is complete, it will flash white to indicate that it has been reset and is ready for setup.

      • For Wyze Mesh Router Pro: The status light will begin rapidly flashing orange to indicate the factory reset has begun and once the reset is complete, it will flash green to indicate that it has been reset and is ready for setup.

    • Set up like new in the Wyze app.

12. Attempt to connect the devices again.