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Error message: "Router is not getting an IP address"

Problem

When trying to set up your Wyze Mesh Router for the first time, you get a “router is not getting an IP address” message in the Wyze app.

Note: This issue only happens on modems with Intel Puma 6 or Puma 7 chipsets. A fix for this is coming soon so stay tuned!

Troubleshooting

  1. Confirm the Wyze app is up to date.

  2. Disconnect the modem and all routers from power for 3 minutes. 

  3. Reconnect the modem only to power and wait for 3 minutes.

  4. Ensure the modem and Wyze Mesh Router are connected using the included Ethernet cable and reconnect Wyze Mesh Router to power.

  5. Wait until Wyze Mesh Router’s status light flashes white (or green for the pro) before beginning the setup process in the Wyze app.

  6. If the light does not flash white (or green for the pro), factory reset the root Wyze Mesh Router using the pinhole method.

    • Note: If the root router is reset, all satellite routers will also need to be reset.

    • Insert a paper clip or similar into the reset pinhole for 15-20 seconds. Wyze Mesh Router's status light will begin rapidly flashing orange to indicate the factory reset has begun and once the reset is complete, it will flash white (or green for the pro) to indicate that it has been reset and is ready for setup. Set up like new in the Wyze app. 

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