I’m unable to access the web portal.

Problem

When trying to access the router’s web portal, you get an error.

Troubleshooting

1. Ensure you’re entering 192.168.50.1 or wyzerouter.com into your browser.
2. Ensure your browser is connected to Wyze Mesh Router’s Wi-Fi signal.
3. Ensure you are using a compatible Internet browser.
   • If the issue persists, try using a different browser or incognito window.
4. Ensure all cables for the modem and root Wyze Mesh Router are securely connected.
5. Ensure you are entering the correct username and password.
   • If this is your first time logging in, use the username and password provided on the router’s device label.
6. Verify that the browser can access the Internet. 
   • This can be done by going to a website, such as youtube.com, and attempting to play a video.
7. Reset the local UI login.
   • In the Wyze app, select the router > tap the gear icon > Advanced Settings > Reset Mesh Local UI Login > tap Reset.
8. Power cycle the root Wyze Mesh Router.
   • Leave the device unplugged for 30 seconds to 1 minute, then plug it back in.
9. Factory reset the root Wyze Mesh Router using the pinhole method.

   • Note: If the root router is reset, all satellite routers will also need to be reset.

   • Insert a paper clip or similar into the reset pinhole for 15 seconds.

     • For Wyze Mesh Router: The status light will begin rapidly flashing orange to indicate the factory reset has begun and once the reset is complete, it will flash white to indicate that it has been reset and is ready for setup.

     • For Wyze Mesh Router Pro: The status light will begin rapidly flashing orange to indicate the factory reset has begun and once the reset is complete, it will flash green to indicate that it has been reset and is ready for setup.

   • Set up like new in the Wyze app.

Note:The local UI refers to the router’s web portal. You can only access this while local to the router - it cannot be accessed remotely outside of your home.