My devices are disconnecting from the network.

Problem

Some devices on the network drop connectivity while others do not.

Troubleshooting

  1. Check that your Wyze app is up to date.
    1. Go to the Account tab > tap About.
    2. The app version will be listed beneath the Wyze logo.
    3. You can compare your app version to the most up-to-date version listed on ourRelease Notes and Firmware Page.
  2. Check that your Wyze Mesh Router’s firmware is up to date. 
    • You can check this by going to the Account tab > Firmware Update. If there is an update available for the router, please move forward with updating it.
  3. Check if the impacted device supports WPA/WPA2 and/or WPA3. 
    • WEP is no longer supported in the industry.
    • If you’re unsure, we recommend checking with the device manufacturer.
  4. Check if the device is being blocked in the Wyze app.
    • Select the router > under Devices, select the individual device > Block this Device.
  5. Confirm the root Wyze Mesh Router is placed in an ideal location. 
    • We recommend placing the router in an open area, close to the center of the home, on a flat surface or countertop (not on the floor or between furniture), and away from large electronic devices such as TVs or speakers. Ensure the router is laying flat and not on its side or tilted to ensure the best coverage.
  6. Ensure all cables for the modem and root Wyze Mesh Router are securely connected.
  7. Move any devices experiencing issues closer to the root Wyze Mesh Router (within 10 feet).
  8. Power cycle any impacted device(s).
  9. Reset the network settings of any devices that still fail to connect and attempt to connect to Wyze Mesh Router again.
    • If only select devices are still unable to reconnect, please reach out to the device manufacturer.
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