Problem
Your gaming headset is not turning on when you try. The status light isn't turning on.
Troubleshooting
- Ensure you are pressing the power button for 1 second to turn on the headset.
- Ensure the headset is fully charged. A full charge takes 3 hours.
- To charge, plug the USB-C cable into the USB-C port on the headset.
- Once charging starts, the status light will flash red.
- Once the headset is fully charged, the status light will turn solid red.
- To charge, plug the USB-C cable into the USB-C port on the headset.
- If possible, try charging the headset using a different charging cable.