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My Wireless Gaming Headset will not turn on.

Problem

Your gaming headset is not turning on when you try. The status light isn't turning on.

Troubleshooting

  1. Ensure you are pressing the power button for 1 second to turn on the headset.
  2. Ensure the headset is fully charged. A full charge takes 3 hours.
    • To charge, plug the USB-C cable into the USB-C port on the headset. 
      • Once charging starts, the status light will flash red. 
      • Once the headset is fully charged, the status light will turn solid red.
  3. If possible, try charging the headset using a different charging cable.
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