There's no sound coming out of my Wyze Wireless Gaming Headset.


You’re unable to hear any sound through your Wyze Wireless Gaming Headset.


  1. Please make sure your headset is powered on.
  2. Make sure your headset is fully paired.
  3. Check the connected device’s audio settings to ensure that the output is set to Wyze Wireless Gaming Headset.
  4. Verify that the headset’s volume is turned up.
    • Adjust the volume wheel on the headset to increase the volume.
  5. If you are on a PC or Mac, ensure that you’re only using one connection method. 
    • If connected using Bluetooth and the dongle at the same time, remove the dongle from the PC or Mac. 
  6. Factory reset Wyze Wireless Gaming Headset.
    1. Turn off the headset. 
    2. Once the headset is powered off, press and hold the power button for 15 seconds. 
    3. The headset will have a “factory reset” voice prompt once the reset is complete.
  7. If paired via Bluetooth®, try pairing via the USB dongle or vice versa.
  8. If possible, try pairing the headset to a different device.
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