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My Wyze Wireless Gaming Headset will not charge.

Brenda
Updated

Problem

Your Wyze Wireless Gaming Headset will not charge when plugged into power.

Troubleshooting

  1. Please ensure you’re using the charging cable included with the headset.
  2. Make sure you’re charging the headset properly.
    • Plug the USB-C cable into the USB-C port on the headset. 
      • Once charging starts, the status light will flash red. 
      • Once the headset is fully charged, the status light will turn solid red.
  3. Factory reset your Wyze Wireless Gaming Headset.
    1. Turn off the headset.
    2. Once the headset is powered off, press and hold the power button for 15 seconds. 
    3. The headset will have a “factory reset” voice prompt once the reset is complete.
  4. If possible, try charging the headset using a different charging cable.

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