Connectivity Troubleshooting

Problem

Your Wyze Cam Floodlight and/or the attached Wyze Cam v3 are showing as offline in the Wyze app.

Troubleshooting

1. Confirm that your Wyze app is up to date.
   1. In the Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. Confirm the firmware for both the Wyze Cam v3 and the floodlight are up to date.

   1. You can check this by going to the Account tab > Firmware Update.

   2. If there are updates available for the devices, please move forward with updating them.

3. Check the signal strength for your Wyze Cam Floodlight.
   • This can be found under Device Info in the floodlight’s settings.
4. Power cycle the floodlight and camera.
   1. Start by flipping the breaker to the off position. 
   2. Wait 5-10 seconds, and then turn the breaker back to the on position.
5. Delete your Wyze Cam Floodlight from the Wyze app.

   1. From the Home tab of the Wyze app, tap Devices.

   2. Tap on your device in the list.

   3. Go to the floodlight's settings > Delete Device.

6. Factory reset your Wyze Cam v3. 
   1. Remove any microSD card inserted into the camera.
   2. With the camera plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds until the status light on the front of the camera turns solid red.
   3. Once the status light starts flashing red, set up the camera and floodlight as new.
7. Reboot your router.