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Only one light on my Wyze Cam Floodlight is turning on.

Problem 

When you turn on your Wyze Cam Floodlight, only one light turns on.

Troubleshooting

  1. Confirm that your Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo.
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
  2. Check that both your Wyze Cam v3 and Wyze Cam Floodlight’s firmware are up to date. 
    1. You can check this by going to the Account tab > Firmware Update.
    2. If there is an update available for the devices, please move forward with updating them.
  3. Ensure all wiring is secure, including the wire connecting Wyze Cam v3 to your Wyze Cam Floodlight.
    • Make sure that the floodlight was installed properly by following the steps in our Wyze Cam Floodlight Installation Guide.
      • If you are ever unsure when dealing with wiring, please feel free to reach out to a licensed electrician at your discretion.
  4. Power cycle the floodlight and camera. 
    1. Start by flipping the breaker to the off position. 
    2. Wait 5-10 seconds, and then turn the breaker back to the on position. 
  5. Delete your Wyze Cam Floodlight from the Wyze app.
    1. In the Home tab of the Wyze app, tap the pencil icon in the upper right corner.
    2. Tap Edit Devices.
    3. Tap the red removal icon next to the floodlight then tap Delete
  6. Factory reset your Wyze Cam v3. 
    1. Remove any microSD card inserted into the camera.
    2. With the camera plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds until the status light on the front of the camera turns solid red.
    3. Once the status light starts flashing red, set up the camera and floodlight as new.

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