My Wyze Cam Floodlight v2 firmware fails to update.

Problem 

When I try to update the firmware for my Wyze Cam Floodlight v2, it fails.

Troubleshooting

  1. Confirm your Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo. 
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
  2. Ensure that Wyze Cam Floodlight v2 has a good signal strength.
    1. You can check this in the Wyze app by going to the floodlight’s settings > Device Info > Signal Strength.
    2. If it has less than 2 bars, try moving the router closer to the floodlight.
  3. Force close the app and wait 10 minutes before checking if the update was successful.
  4. Reboot the router.
  5. Power cycle Wyze Cam Floodlight v2.
    1. Switch the breaker to the off position. 
    2. Wait 5-10 seconds.
    3. Switch the breaker back to the on position.
  6. Factory reset Wyze Cam Floodlight v2.
    1. Remove any microSD card inserted into the floodlight.
    2. With the floodlight powered on, press and hold the setup button on the side of the camera for 10 seconds until the status light on the front of the camera turns solid red.
    3. Once the status light starts flashing red, set up the floodlight like new.
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