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Connectivity Troubleshooting

Problem

Your Wyze Cam Floodlight v2 is showing as offline in the Wyze app or disconnects frequently.

Troubleshooting

  1. Confirm your Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo. 
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
  2. Check that your Wyze Cam Floodlight v2’s firmware is up to date.
    1. You can check this by going to the Account tab > Firmware Update.
    2. If there is an update available for the floodlight, please move forward with updating it.
  3. Ensure that other smart home devices that are connected to the same Wi-Fi network are working properly.
    • If your other smart home devices are also offline, we recommend reaching out to your Internet service provider to resolve potential network issues.
  4. Power off the floodlight by switching the breaker to the off position. 
  5. Check all wiring to make sure it is secure.
  6. Make sure that Wyze Cam Floodlight v2 was installed properly by following the steps in our Wyze Cam Floodlight v2 Installation Guide.
    • If you’re ever unsure when dealing with wiring, we recommend reaching out to a licensed electrician at your discretion.
  7. Power on the floodlight by switching the breaker back to the on position.
  8. Confirm whether the status light is on after powering up the floodlight. 
    1. If not, follow the steps in My Wyze Cam Floodlight v2 won’t power on.
  9. Ensure that Wyze Cam Floodlight v2 has a good signal strength.
    1. You can check this in the Wyze app by going to the floodlight’s settings > Device Info > Signal Strength.
    2. If it has less than 2 bars, try moving the router closer to the floodlight.
  10. Reboot the router.
  11. Power cycle Wyze Cam Floodlight v2.
    1. Switch the breaker to the off position. 
    2. Wait 5-10 seconds.
    3. Switch the breaker back to the on position.
  12. Factory reset Wyze Cam Floodlight v2.
    1. Remove any microSD card inserted into the floodlight.
    2. With the floodlight powered on, press and hold the setup button on the side of the camera for 10 seconds until the status light on the front of the camera turns solid red.
    3. Once the status light starts flashing red, set up the floodlight like new.
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