My Wyze Cam Floodlight v2 is creating too many false alerts.

Problem

You’re receiving too many false detection alerts, notifications, and/or false light triggers due to motion from your Wyze Cam Floodlight v2.

Troubleshooting

1. Confirm your Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo. 
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. Check that your Wyze Cam Floodlight v2’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the floodlight, please move forward with updating it.
3. Ensure the floodlight is set to record correctly.
   1. In the Wyze app, navigate to the floodlight’s settings > Event Recording.
   2. Enable Motion then select All Events.
   3. Tap Customize Detections.
   4. Next to Other Motion, ensure that the boxes are checked for both the Tag and Notify columns.
   5. Attempt to trigger the floodlight by creating movement in front of the device.
   6. Note: For Wyze Services users, once recordings for Other Motion are being generated, you can select the desired AI recordings by checking the other options in the Tag and Notify columns.
4. Verify that the Detection Settings are set correctly.
   1. Navigate to the floodlight’s settings > Detection Settings.
   2. Under Camera Sensitivity, adjust the slider bar to Low.
   3. Tap Detection Zone and toggle it on.
      1. Create a Detection Zone for the area you want to motion to trigger the floodlight.
   4. Under PIR Settings, adjust the slider to the middle or to Near.
   5. Turn off the two side PIR sectors and turn on the middle PIR sector.
5. Ensure the floodlight is not installed next to a dryer vent, bathroom vent, kitchen hood vent, air conditioner condenser unit, or anything that emits heat or steam.    
6. Verify that the Floodlight Settings are set correctly.
   1. Navigate to the floodlight’s settings > Floodlight Settings.
   2. Under Ambient Light Settings, tap on Ambient Light.
      1. Toggle on Ambient Light.
      2. Under Brightness Level, adjust the slider bar to High.
      3. Under Ambient Light Schedule, tap Schedule.
         1. Set a different schedule to clear any stuck settings then set it back to the preferred timeframe.
         2. Test the floodlight during the set timeframe.
         3. Note: Having Ambient Light enabled will keep the floodlight’s lights turned on during the scheduled time.
7. Check that Notifications are set correctly.
   1. For the floodlight:
      1. Enable Notifications.
      2. Note: Tap Manage to be taken back to the screen to customize the Notify column for your recordings.
      3. Navigate to the floodlight’s settings > Notifications.
   2. For the Wyze app:
      1. Navigate to the Home tab of the Wyze app.
      2. Tap Account > Notifications > Push Notifications.
      3. Toggle on Push Notifications.

8. Verify that there are no Automations set up that could be causing interference.

   1. Navigate to the Home tab of the Wyze app, tap Automations.

   2. Note: We recommend deleting any Automations and then adding them back one by one while testing.

9. Power cycle Wyze Cam Floodlight v2.
   1. Switch the breaker to the off position. 
   2. Wait 5-10 seconds.
   3. Switch the breaker back to the on position.
10. Factory reset Wyze Cam Floodlight v2.
    1. Remove any microSD card inserted into the floodlight.
    2. With the floodlight powered on, press and hold the setup button on the side of the camera for 10 seconds until the status light on the front of the camera turns solid red.
    3. Once the status light starts flashing red, set up the floodlight like new.