Problem
There is no voice prompt after pressing the setup button on the camera.
Troubleshooting
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Ensure you are not daisy-chaining the camera.
- If so, plug the camera directly into a wall outlet for setup.
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Make sure you are fully pressing and holding the setup button on the bottom of the camera until you hear “ready to connect”.
- This should take no longer than 10 seconds.
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If there is no voice prompt and the status light is solid red:
- Make sure there is no microSD card inserted in the camera.
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Ensure you are using the original power cable and adapter that came with the camera.
- If you are using the original power cable and adapter, try another power cable and adapter if you have one.
- Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in.
- Plug the camera into a different power outlet.
- If there is no voice prompt but the status light is not solid red, attempt setup using Understanding your Wyze Cam v4's Status Lights as a reference.