Problem
When I try to update the firmware for my camera, it fails.
Troubleshooting
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Confirm that your Wyze app is up to date.
- In your Wyze app, navigate to the Account tab > tap About.
- Your current app version will be listed beneath the Wyze logo.
- Compare your app version to the latest app version listed on our Release Notes & Firmware page.
- If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
- If there is a microSD card inserted, remove it and attempt the firmware update again.
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Ensure that the camera has a good signal strength.
- You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.
- If it has less than 2 bars, try moving the camera closer to the router.
- Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in.
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Factory reset the camera and then set it up as new.
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Remove any microSD card that is inserted into the camera.
If you have one installed, you must remove the microSD card before resetting your Wyze Cam v4.
Ensure the camera is plugged into power and powered on.
Pull the base away from the bottom of the camera. The next step will reset your device.
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With the camera powered on, press and hold the SETUP button on the bottom of the camera for 10 seconds.
Single-pressing the SETUP button will not reset your Wyze Cam v4. You must press and hold the SETUP button for 10 seconds, until the status light turns red, to reset the device.
Once the status light starts flashing red, the camera is fully reset.
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- Reboot your router.