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My Wyze Cam v4 firmware fails to update.

Problem

When I try to update the firmware for my camera, it fails.

 

Troubleshooting

  1. Confirm that your Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo.
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
  2. If there is a microSD card inserted, remove it and attempt the firmware update again.
  3. Ensure that Wyze Cam v4 has a good signal strength.
    1. You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.
    2. If it has less than 2 bars, try moving the camera closer to the router.
  4. Power cycle Wyze Cam v4 by unplugging it from its power source for 5 seconds and then plugging it back in.
  5. Factory reset Wyze Cam v4 and then set it up as new.
    1. Remove any microSD card inserted in the camera.
    2. With the camera plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds until the status light on the front of the camera turns solid red.
    3. Once the status light starts flashing red, set up the camera as new.
  6. Reboot your router.

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