My Wyze Cam v4's status light is solid red.

Problem

The status light shows as solid red on the camera.

Note: A solid red light on the camera means that the camera is powered on and initializing the firmware, recording an event, or the user or shared users are watching the live stream. If the status light is showing red outside of these cases, follow the troubleshooting steps below.

Troubleshooting

  1. Ensure you are using the provided power cable and adapter that came with the camera.
    • If you are using the provided power cable and adapter, try another power cable and adapter, if possible.
  2. Power cycle Wyze Cam v4 by unplugging it from its power source for 5 seconds and then plugging it back in.
  3. Plug the camera into a different power outlet.
  4. Factory reset Wyze Cam v4 and then set it up as new.
    1. Remove any microSD card inserted in the camera.
    2. With the camera plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds until the status light on the front of the camera turns solid red.
    3. Once the status light starts flashing red, set up the camera as new.
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