My Wyze device isn’t responding to Alexa voice commands

Problem

You're using the Voice Commands for Alexa to control your Wyze devices, but they aren't working. Your device isn't responding to the voice command.

Troubleshooting

  • Check that your Wyze device is connected to Wi-Fi.
    • In the Wyze app, check that they're online.
  • Have you changed your Wyze account password?
    • Try re-enabling the Wyze skill in the Alexa app, and logging in with your new details.
  • Make sure your Wyze device is turned on and powered. 
  • Ensure that you are clearly calling the camera by its correct name.
  • Try renaming your device in the Alexa app to something simple.
    • Names like "living room light" or "garage door" are easy to understand.
  • Disable, then re-enable the Wyze Skill in the Amazon Alexa App.
    1. On the top left, tap Menu > Skills & Games > Your Skills > Wyze > Disable Skill > Disable.
    2. Return to the Wyze Skill and tap Enable to Use. Sign into Wyze and tap Done
  • For additional troubleshooting, see Alexa Quick Fixes or Alexa Help.
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