Wyze Robot Vacuum Setup Troubleshooting

Problem

Wyze Robot Vacuum fails to set up / connect to the network.

Troubleshooting Tips

1. Make sure you’re following the steps outlined in Wyze Robot Vacuum Setup Guide, here.  
2. Confirm your Wyze app is up to date.
   • Release Notes & Firmware
3. Make sure your firmware is up to date.
   • Release Notes & Firmware
4. If you’re using an iOS 14+ device:
   1. Ensure that Precise Location is on. 
      • Setting > Privacy > Location Services > Precise Location.
   2. Ensure Local Network permissions are on.
      • Setting > Privacy > Local Network
5. Turn off cellular data. 
6. Ensure the vacuum is connected to the charging station.
   • The status lights should be lit up, with the vacuum connected to power and charged enough to turn on. 
7. Confirm the status lights are blinking white while attempting setup. 
   • If the status light is pulsing slowly, is solid, or another color, then it’s not in Wi-Fi configuration mode. 
8. Confirm that your phone/tablet is connected to a 2.4 GHz Wi-Fi network.
9. Try forgetting and rejoining your Wi-Fi network.
10. Confirm Wyze Robot Vacuum is within 10 feet of the router for setup.
11. Forget Wyze Robot Vacuum’s Wi-Fi.
    • You can do this in your phone/tablet’s settings.
12. Disconnect the vacuum from the charging station, then press and hold the power button to turn the vacuum off. The vacuum will say, “Turning off”. Wait 30 seconds and connect the vacuum back to the charging station to reboot the vacuum. Turn the vacuum back on and try again.
13. Reboot the router. 
14. Force close the Wyze app.
15. Factory reset Wyze Robot Vacuum.
    1. Press and hold the home button for 5 seconds. 
    2. You should hear a “factory reset will begin” voice prompt.
    3. Release and hold the home button again for 5 seconds.
    4. You should then hear a “factory reset was successful” voice prompt.
    5. Try setting up your device again.
16. Although there is no restriction for using special characters, if you’re using special characters in the Wi-Fi network name and/or password, try changing it to just letters and numbers. 
    • Make sure there is no extra space before/after the Wi-Fi name or password.
17. If you have the MAC address binding feature on your home router Wi-Fi router enabled, please disable this. 
    • If you’re unsure if you have that feature enabled, try rebooting your router again then set up your Wyze Robot Vacuum again.