Articles in this section

Wyze Bulb Color Connectivity Troubleshooting

Problem

Your Wyze Bulb Color shows offline in the Wyze app, has trouble connecting, or disconnects frequently.

Troubleshooting

  1. Confirm your Wyze app is up to date.

    1. In your Wyze app, navigate to the Account tab > tap About.

    2. Your current app version will be listed beneath the Wyze logo.

    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.

    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

  2. If possible, check that your Wyze Bulb Color's firmware is up to date.

    1. You can check this by going to the Account tab > Firmware Update.

    2. If there is an update available for the bulb, please move forward with updating it.

  3. Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.

    1. Make sure that it is set to Always or While Using the App.

    2. For iOS users, make sure that Precise Location is turned on.

  4. Confirm that your bulb is connected to a 2.4 GHz Wi-Fi network and that the network is functioning normally.

  5. Ensure the bulb is securely inserted into the socket.

  6. Verify that the fixture the bulb is installed in is physically powered on.

  7. Check if the bulb is in a socket with a dimmer switch.

    • If it is in a socket with a dimmer switch, move the bulb to a different socket, as dimmer switches are not recommended.

    • If it is in a dimmer switch and cannot be moved to a different socket, ensure that the dimmer switch is turned up to its highest setting.

  8. Try moving the bulb to a different socket, closer to the router.

  9. Reboot your Wi-Fi router.

  10. Power cycle your Wyze Bulb Color.

    1. Manually turn off the bulb via the light switch for 5 seconds, then turn it back on.

  11. Factory reset Wyze Bulb Color.

    1. Turn the light switch associated with the bulb off/on 3 times.

    2. Wait for the bulb to start pulsing slowly.

    3. Once the bulb starts pulsing, set it up like new.

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.