Problem
Your Wyze Bulb Color shows offline in the Wyze app, has trouble connecting, or disconnects frequently.
Troubleshooting
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Confirm your Wyze app is up to date.
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In your Wyze app, navigate to the Account tab > tap About.
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Your current app version will be listed beneath the Wyze logo.
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Compare your app version to the latest app version listed on our Release Notes & Firmware page.
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If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
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If possible, check that your Wyze Bulb Color's firmware is up to date.
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You can check this by going to the Account tab > Firmware Update.
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If there is an update available for the bulb, please move forward with updating it.
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Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.
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Make sure that it is set to Always or While Using the App.
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For iOS users, make sure that Precise Location is turned on.
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Confirm that your bulb is connected to a 2.4 GHz Wi-Fi network and that the network is functioning normally.
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Ensure the bulb is securely inserted into the socket.
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Verify that the fixture the bulb is installed in is physically powered on.
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Check if the bulb is in a socket with a dimmer switch.
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If it is in a socket with a dimmer switch, move the bulb to a different socket, as dimmer switches are not recommended.
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If it is in a dimmer switch and cannot be moved to a different socket, ensure that the dimmer switch is turned up to its highest setting.
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Try moving the bulb to a different socket, closer to the router.
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Reboot your Wi-Fi router.
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Power cycle your Wyze Bulb Color.
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Manually turn off the bulb via the light switch for 5 seconds, then turn it back on.
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Factory reset Wyze Bulb Color.
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Turn the light switch associated with the bulb off/on 3 times.
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Wait for the bulb to start pulsing slowly.
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Once the bulb starts pulsing, set it up like new.
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