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Wyze Scale S isn't connecting to the app, pairing fails.

Brenda
Updated

Problem:

Wyze Scale S isn't pairing during setup. Searching for your scale fails.

Troubleshooting

Check your Bluetooth connection.

Wyze Scale uses a Bluetooth connection only, not Wi-Fi. If you're having connection issues, follow these steps:

  1. Check if the scale has been connected to another device.
    • Step on the scale to light up the screen and check if there is a Bluetooth® symbol.
  2. Confirm that your Wyze app is up to date.
    • Go to the Account tab > tap About.
    • The app version will be listed beneath the Wyze logo.
    • You can compare your app version to the most up-to-date version listed on our Release Notes and Firmware page.
  3. Check if location permissions for the Wyze app are enabled.
  4. Confirm the phone/tablet's Bluetooth® is turned on.
    • Toggle Bluetooth® off/on.
  5. Power cycle the scale by removing and reinserting the batteries.
  6. Factory reset the scale.
    1. On the back of the scale, press and hold the UNIT/RESET button for 3 seconds.
    2. Once you see CLR on the screen, the factory reset was successful.

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