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My Wyze Scale S screen doesn't turn on.

Problem:

You step on your Wyze Scale S but it doesn't turn on; the screen doesn't light up.

Troubleshooting Tips:

You may need to replace the batteries.

  1. Confirm the plastic strip was completely removed from the battery compartment.
  2. Check that the batteries are installed correctly in the back panel of the device, then step on the scale.
  3. If the screen doesn't automatically turn on, replace the batteries. Step on the scale again.

Note: Wyze Scale S takes 3 AAA alkaline batteries. 

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