Problem
Your Wyze Scale S data and measurements do not show up in the Wyze app. You open the app and none of your data syncs and displays.
Troubleshooting Tips:
- Make sure your Wyze app is up to date.
- In the Wyze app, tap on the Account tab > tap About.
- The app version will be listed under the Wyze logo.
- Compare your app version to the most up to date version on our Release Notes and Firmware page.
- If your Wyze app version is not updated to the latest version, please go to your device’s app store, search for the Wyze app, and proceed with updating the app.
- Make sure your Wyze Scale S firmware is up to date.
- In the Wyze app, tap on the Account tab > tap About.
- If Wyze Scale S shows that it needs an update, please update the firmware.
- Make sure Bluetooth is turned on.
- Toggle Bluetooth off/on.
- Make sure Wyze Scale S is on and activated while trying to pair. Tap on it with your foot first.
- Power cycle the scale by removing and reinstalling the battery.